Q1. What is the cost of renting a vehicle?
A. Prices on the vehicles vary dependent on type of vehicle chosen, our most affordable cars are the small/medium cars which start from only $60 per day.
Q2. Do you offer liability reduction?
A. Yes, you can reduce your liability excess down to $550 by purchasing our excess reduction package for $19/day.
Q3. Do you deliver vehicles to Ballina/Byron gateway airport?
A. We are partners with Steve’s Transport and Byron Easy Bus. Steve’s Transport operates between Ballina/Byron Airport and Byron Bay, while Byron Easy Bus offers airport shuttle services to Ballina/Byron, Gold Coast & Brisbane airports. When checking out select drop off/pickup as Ewingsdale.
Q4. Do you hire baby seats?
A. Byron Bay Rentacar can hire you baby seats & booster seats as safety is paramount, however customers are required to fit these themselves for legal reasons.
Q5. What drivers licence do I need ?
A. Minimum age for drivers is 18 and must have held their licence for at least 1 year. we accept Australian drivers licence, green P platers, international licence. Foreign drivers licence needs to have certified translation.
Q6. Are there any restrictions as to where I can drive ?
A. Byron Bay Rentacar allow our vehicles to travel anywhere within a 250km radius from Byron Bay (as mapped out on bottom of contact page). Vehicles travelling outside of this area will breach terms and conditions of contract and roadside assist etc will be void.
Q7. Do you offer one way rentals?
A. Yes! We offer one way vehicle rentals between between Byron Bay and the following locations: Cairns, Airlie Beach, Sydney, Melbourne, Perth and Tasmania. For one way hire there is a one way fee of $150. 250kms/day are included within the standard hire rate with any addtional Kms charged at $0.25 each. Please contact us on 0437 628 121 to discuss one way car hire.
Q8. What should I do if I break down ?
A. Call Byron Bay Rentacar first on 0437 628 121 followed by NRMA so we can organise roadside assist.
Q9. What should I do if I get a parking fine in Byron Bay ?
A. Byron Bay has paid parking, in the event of any parking fines, speeding fines, toll fines and any infringements whatsoever it is important that you notify Byron Bay Rentacar immediately. All infringements incur an $88 admin fee and initial infringement is redirected to customer.
Q10. Do I need to return vehicle with full tank of fuel ?
A. Yes you need to return vehicle with full tank of unleaded to avoid any fees and charges.
Q11. Is there a minimum hire period ?
A. There is NO minimum hire period. Our rates are based on a 24hour hire period with vehicles expected to be returned at the same time of days as they were picked up.
Q12. Do I need to clean the vehicle before returning ?
A. Yes you need to wash and vacuum vehicle before returning to avoid any additional fees and charges.
Q13. Will I be charged for extra Km’s per day ?
A. No, you have unlimited Km’s per day.
Q14. Can I get a refund if I pick vehicle up late or drop back early ?
A. No, there is no refund given under these terms or conditions.
Q15. What do I need to bring to collect the car?
A. You will need to bring your drivers license and credit card with you when collecting your vehicle. Please also bring along a copy of your booking confirmation email either on your phone or are printed copy.